
The CX Iconoclast
If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as Richard Owen, co-founder of OCX Cognition, hosts conversations and interviews with business leaders, academics, and thinkers whose ideas can guide the CX profession to think in new ways about what success looks like. Most of them aren’t CX professionals, but all of them have something to teach us about CX. We’ll take a clear-eyed look at the problems that have hampered the discipline and explore the compelling ideas behind a re-engineering CX for a modern world. Come disgruntled, leave inspired. Find us at www.ocxcognition.com
The CX Iconoclast
Latest Episodes
AI, Culture, and the Future of Customer Experience: A Conversation with Murli Buluswar of Citi

Humans, AI, and the Trouble with Truth: A Conversation with Dean Eckles

Humanity at Scale: Bruce Temkin on Redefining Leadership in the Age of AI

Why do some organizations disrupt while others decay? - With MIT's Steve Spear

AI, Leadership, and the Future of Customer Experience – with Moira Clark
